At BioSpectral Systems, we want you to feel confident in your purchase. That is why we offer a 30-day return window from the date you receive your product. If you are not completely satisfied, you may return your item for a full refund, as long as it is not Readers, Prescription, or any other kind of custom-type glasses. Items must be returned in their original, unmodified condition, with no signs of wear or damage, to qualify for a refund.

We also want to help you find the right product for your needs, so we offer exchange options within 30 days of receipt. If your first choice is not the right fit, you may return it and try another, subject to pricing differences. Readers, Prescription, and any custom type cannot be exchanged.

If you would prefer not to process an exchange, you are welcome to purchase multiple products to try and return the ones that are not right for you within 30 days of purchase, in line with our 30-Day Return Policy.

If you are returning item(s) for a refund, please note that refunds are processed within 7 days after the returned item(s) arrive at BioSpectral Systems. This processing time allows our team to inspect the returned item(s) and initiate the refund accordingly.

Please note that exact return and exchange terms may vary depending on the country of purchase and the location from which the return or exchange is being made.

Items still in transit cannot be returned until they are delivered.

United States of America, USA

Returns

We offer free returns within the United States, as long as they are not Readers, Prescription, or any other kind of custom-type glasses, which means we will also cover the cost of return shipping, if the original selection was “free shipping”. Once your returned item(s) are received, you will be able to choose whether you would like a refund or an exchange. Refunds are issued within 7 days of receiving your returned item(s).

If you selected Free Shipping at checkout, there is no shipping charge to refund. If you paid for any other Shipping method at checkout, at a cost, the shipping charge will not be refunded.

Exchanges

You are entitled to one (1) free exchange within 30 days of purchase. If you are not completely satisfied with your product and would like to try another item of equal value, we will cover the cost of return shipping for the original product, send the replacement product free of charge, and cover the shipping cost for the replacement as well.

If you choose a product of lesser value, the difference will be refunded to you. If you choose a product of greater value, you will be charged the price difference.

For any additional exchanges, you will be responsible for the shipping cost of the returned product as well as the shipping cost of the replacement product. A maximum of two (2) exchanges may be processed within the 30-day period after you receive your original order.

To initiate a return or exchange, please visit our return portal or contact our support team for assistance.

Outside of the United States, Rest of World

Returns

Customers outside of the United States may still return their products, as long as they are not Readers, Prescription, or any other kind of custom-type glasses, within 30 days for a full refund of the purchase price. However, return shipping costs are the responsibility of the customer and will be deducted from your refund.

In the case of a voluntary exchange of non-prescription glasses, once the returned item is received under the "Refunds" section conditions, we will refund you the paid amount, and you will have to repurchase the intended new product(s) online again, with their corresponding duties, taxes, and shipping.

You may take the product to your local post office and choose the slowest, least expensive shipping method available. In many cases, this is less than $30 USD from most countries to the United States, although actual international shipping costs may vary. To begin the refund process, we require proof of shipment in the form of a photo or a copy of your shipping receipt.

Refunds

Refunds for international orders will only be issued once the original product has been received and inspected by our team.

The refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to post the refund to your account.

If more than 15 business days have passed since your return was approved and you still have not received your refund, please contact our support team at support@biospectralsystems.com

European Economic Area (EEA) Customers

In compliance with EU Directive 2023/2673 and related EU consumer protection laws, customers residing in the European Economic Area (EEA) have specific rights regarding their purchases.

EU Right of Withdrawal

If you are an EEA customer, you have the right to withdraw from your purchase within 14 days of receiving your order without providing any reason. 

• Withdrawal Process: To exercise your right of withdrawal, you must inform us of your decision to cancel your order within the 14-day cooling-off period. You can easily do this by using the "Withdraw from Contract" button available in your account or by contacting our support team at support@biospectralsystems.com.

• Return Timeframe: Once you have notified us of your withdrawal, you must return the goods to us within 14 days. 

• Return Shipping Cost: You are responsible for the cost of returning the goods.

• Refund Timing: We will reimburse all payments received from you, excluding delivery costs (duties and taxes included), within 14 days from the day we receive your returned goods or proof of return shipment, whichever is earlier.

Exemptions to the Right of Withdrawal

The right of withdrawal does not apply to:

• Goods made to your specifications or clearly personalized (e.g., Readers, Prescription, or custom-type glasses).

Legal Guarantee of Conformity

Under EU law, you always have the right to a minimum 2-year legal guarantee for any lack of conformity that exists at the time of delivery. If the goods you purchase turn out to be faulty or do not look or work as advertised, we will repair or replace them free of charge. If a repair or replacement is not possible or cannot be provided within a reasonable time, you are entitled to a full or partial refund. Items must be returned in their original, unmodified condition, with no signs of wear or damage, to qualify for a refund.

Return Address

All returns must be sent to the following address:

Eyehub LLC

2275 Michael Faraday Dr Ste 4 San Diego, CA 92154 US

Contact Us

If you do not receive your refund within the stated timeframe or have any questions regarding your consumer rights, please contact us at support@biospectralsystems.com or at +1 850-725-0202.

Additional Notes

To be eligible for a return or exchange, the request must be initiated within 30 days of receiving your order.

Please retain proof of shipment until your return has been received and processed.

If you have any questions about your order, return, or exchange, our support team is here to help.